FAQ

  • How long will it take to get my chain?

Every piece is individually handcrafted, and production begins as soon as your order is placed. Because each chain is made specifically for you, production times can vary.

Quality is never rushed. Every piece is carefully inspected before shipping. If a chain does not meet my quality standards, I may return it to production or completely restart the piece rather than send you something that isn’t right. Most delivery times are between 2-3 weeks but could be longer.

As soon as your piece is finished and ready to ship, you’ll receive your shipping and tracking information.

Please allow 3 weeks before requesting a status update. This allows me to stay focused on production and spend more time handcrafting your piece instead of answering messages.

Thank you for your patience, understanding, and trust.



  • Does the price change with the price of silver?

Yes. At CubanLinkGuy.com, we want you to get the best possible price based on the current silver market.

We keep our production costs separate and let our website automatically calculate the silver portion of your order based on the current market price of silver. This means that when the price of silver goes up or down, the price of your chain adjusts accordingly.

Our goal is simple: to keep your price as close as possible to the actual cost of silver at the time you place your order.



  • Can I Trade In Silver or Gold Toward a New Chain?

Yes! Ready to go bigger, heavier, longer, or upgrade to something different?

Qualifying Cuban Link Guy jewelry can receive 100% Spot credit toward a new item purchased at its regular price.  (SEE DETAILS)

DIDN't buy from me? That's ok.  Cuban Link Guy accepts gold and silver trade-ins in any condition. Broken, scratched, worn, damaged, or unwanted pieces may still have value and can be submitted for evaluation. (SEE DETAILS)


  • What is Gold Bonding? How long does it last?

My 14Kt Gold bonding is real 14Kt gold fused to a .999 pure silver base. It is not gold plating: the gold layer is about 100 times thicker than standard gold plating, which makes it significantly more durable and long-lasting. However, the lifespan of gold bonding depends on several factors, including:

* Your body chemistry (pH) – Some people's skin is more acidic, which can cause gold layers to wear faster.

* How the jewelry is worn – Daily wear, friction, and frequent handling will shorten its lifespan.

* Exposure to chemicals – Chlorine, cleaning agents, perfumes, lotions, and even salt water can damage the bond over time.

* Care and maintenance – Avoiding harsh conditions and cleaning gently can help it last longer.

On average, with proper care, gold bonded jewelry can last 1 to 3 years or longer before showing signs of wear. Some pieces may last much longer, especially if worn occasionally and maintained well.



  • Will you stamp my Gold Bonded Chain 14Kt?

I don’t stamp these chains with a 14K gold stamp because they are not solid 14K gold, and I believe in being fully transparent with my customers. These are high-quality gold bonded chains over solid .999 silver, and the bonding is so durable that some have told me it could pass a scratch test. But passing a test doesn't make it real 14K gold. I sell with integrity, and I don’t want anyone to be misled or use my product to mislead others.



  • Can I get my chain without the CLG logo? 

Every Cuban Link Guy chain comes with my logo as a mark of authenticity and craftsmanship. It's my signature. My way of standing behind every piece I make.

If you'd prefer not to have the logo on your chain, I completely respect that and will honor your request. However, without it, I won't be able to extend my after-sale services, as the logo is what identifies the piece as an authentic Cuban Link Guy chain.



  • Can I get my piece re-bonded?

Yes. For gold bonding/re-bonding, (CLICK HERE FOR DETAILS)

Send it back to Cuban Link Guy and we'll professionally refurbish and re-gold bond your piece to bring back that rich gold finish.



  • Is the Silver going to tarnish?

Yes — real silver can naturally tarnish over time. It’s how you know you have REAL silver and not a plated piece. How quickly that happens varies from person to person. Factors like skin pH, sweat, humidity, lotions, colognes, and environment all play a role. Some people wear silver daily and see very little tarnish, while others may notice it sooner.”

“Regular wear actually helps in many cases, but to slow the process, we recommend keeping the chain dry when not in use, avoiding contact with chemicals (pools, hot tubs, cleaners), and storing it in a dry place.”

“If tarnish does occur, it’s only surface-level and completely reversible. A quick polish with a silver cloth or a proper silver cleaner will restore the original shine in minutes.

I recommend the Cuban Link Guy's Precious Metals Polish which contains micro abrasives that remove light scratches and lightens deep ones. A unique blend of polymers will help slow tarnishing.  https://cubanlinkguy.com/products/precious-metals-polish 

This kit includes a new terry cloth and toothbrush to complete the process. 

Make sure to watch our money saving video, How to polish your chain at home" video on TikTok, IG or Facebook. @CubanLinkGuy



  • Where is your store located?

Remember that we are not a retail store. I am the manufacturer. That’s why my prices are so much lower than retailers.

To provide you with the best service and a truly personal experience, my shop invites you for a tour, open by appointment only. Monday through Friday.

 Reserve your private visit today and see where your chain will be made. 

We can also schedule a live video call for your convenience.

DOWNTOWN MIAMI:  Cuban Link Guy

• 55 NE 1st St, Miami, FL 33132.



  • Are you running any promo codes?

We occasionally post promo codes on our social media pages. To make sure you catch every offer, follow all of our channels, as certain promo codes may only appear on select platforms @CubanLinkGuy

  • TikTok
  • Facebook
  • instagram
  • YouTube

Military and Police always got 20% off. https://cubanlinkguy.com/pages/veterans



  • What's the process for making a custom Jewelry Piece?

With a $400 deposit, we will start with a drawing which I will turn into a computer rendering for you to review. Once you approve, then we 3-D print in wax so that you can see it in person or I can show you a video of it. ($400)

If you like what you see, then I’ll be able to give you a quote to make the piece based on the weight and if you’re going to be adding stones or not. (Separate from design fee)

This can be started online (HERE)



  • Can my Silver or Gold get wet?

Yes, your silver and gold jewelry can get wet. The metal has been in the earth and exposed to the elements for millions of years, so water alone isn’t going to destroy it.

That said, like all real silver, it can tarnish or develop a patina over time when exposed to things like chlorine, salt water, chemicals, lotions, perfumes, and even the natural oils from your skin.

If your jewelry gets wet, simply rinse it with clean water if necessary and dry it thoroughly with a soft cloth. With proper care, your silver jewelry can last a lifetime.

NOTE: NEVER wear ANY jewelry in the pool. The Chlorine will destroy all metals over time.



  • Isn't Pure 999 Silver softer than 925 or 950?

There is a common misconception that pure silver is dramatically weaker than 925 sterling silver. The truth is that both are real silver, and the difference in hardness between the two does not automatically mean a properly constructed piece of pure silver jewelry is going to be weak or unsuitable for everyday wear.

With a Cuban link chain, durability depends on much more than the silver alloy. The size and thickness of the links, the construction, the weight, the connections between the links, and most importantly, the craftsmanship all play a major role.

So I wouldn't judge the strength or quality of a Cuban link simply by seeing 925 versus 950 or pure silver. Look at the actual piece, its construction, weight, and craftsmanship.

And since there are always people who want to argue about the strength of my handmade chains, I'll put my craftsmanship where my mouth is:

I challenge anyone to break one of my handmade Cuban link chains by hand. If you can, I'll replace it with another one FREE.

I stand behind what I make. I don't just sell Cuban links, I make them. Every chain goes through my hands and is made with strength, quality and craftsmanship in mind.

Don't take my word for it. Challenge the chain.



  • How do I change my chain size or shipping details?

Please review your order before completing your order. Once your order is placed, production begins. This includes calculating the width, length and the amount of material needed for your chain. Changing the size afterward, can stop production for everyone and cost more than simply ordering the correct size. 

Shorten the SIZE: Our professional Chain Shortening Service goes far beyond simply removing links. Your chain is carefully resized to your desired length and then completely refurbished to restore its finish and appearance. (SEE DETAILS) 

Lengthen the SIZE:  Need your Cuban link chain a little longer? Our Chain Lengthening Service allows us to add up to 4 inches while maintaining the look, feel, and craftsmanship of your original piece as closely as possible.   (SEE DETAILS) 

CHANGING SHIPPING: Once your item has left our facility, we CANNOT make any changes due to our insurance policy. Note: If you select "NO SIGNATURE", your item cannot be insured.


  • Can I order a chain for my dog/pet?

I’d love to make you a beautiful piece for yourself or even for your dog! ❤️

However, I don’t recommend using one of my chains as an everyday dog collar because they are not breakaway chains. If the chain were to get caught on something, there could be a risk of choking or injury.

It would be fine for your dog to wear it while you’re present and supervising, but I would never recommend leaving it on your dog unattended.

Your dog’s safety comes first! 🐶❤️